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11. What is the Disability Evaluation Service (DES)?

ALERT:  Many of the rules in the TAFDC/EAEDC Advocacy Guide do NOT apply during the pandemic. Please go to the following COVID-19 & DTA benefits page: until further notice for more information about changes.

The Disability Evaluation Service or DES is a unit of the University of Massachusetts Medical School.

Disability Evaluation Services (DES)

333 South Street,

Shrewsbury, MA 01545

Tel: 800-888-3420 or 888-497-9890

Fax: 774-455-8153

DES decides if your impairment(s) meet the EAEDC disability requirements. DES staff includes doctors, nurses and vocational examiners. However, in our experience, most of the evaluations are done by nurses. In addition to the EAEDC regulations, DES has Procedural Standards which guide its decision-making process.

The Procedural Standards are posted at


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