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31. How can the DTA Ombudsman Office help?

ALERT:  Many of the rules in the SNAPAdvocacy Guide do NOT apply during the pandemic. Please go to the following COVID-19 & DTA benefits page: https://www.masslegalservices.org/DTA-COVID-19 until further notice for more information about changes.

DTA has a special DTA Ombudsman Office to handle client complaints and concerns you can call any time you need help fixing your SNAP case.  

DTA Ombudsman Office: 617-348-5354 

If you get an answering machine, leave a detailed message with your full name, your Agency ID or SSN, and a phone number where you can be reached. If you do not get help with your case, contact an advocate.  You also have the right to appeal any decision made by DTA See Part 6.