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02. What happens after I apply?

ALERT:  Many of the rules in the SNAPAdvocacy Guide do NOT apply during the pandemic. Please go to the following COVID-19 & DTA benefits page: https://www.masslegalservices.org/DTA-COVID-19 until further notice for more information about changes.

Signing a SNAP application is the first step! There are two more steps:

  1. an interview with a DTA worker (see Question 10) and
  2. sending proofs not sent with your application (see Question 12).

Once DTA verifies your identity, DTA should also send you an EBT card and PIN in the U.S. mail – sent in two separate envelopes. It can take about 5-10 days to arrive in the mail. Your EBT card will not have any benefits on it until DTA approves your SNAP case. If you already have an EBT card. you do not need a new one.

If you do not receive an EBT card promptly, contact the DTA Assistance Line, Ombuds Office or an advocate. See Question 90 on how to access your EBT benefits.

 

DTA Online Guide Section SNAP > Application Processing > SNAP Application Processing > Issuing An EBT Card