The Online Resource for Massachusetts Poverty Law Advocates

11. What happens during the interview?

During the interview, the DTA worker should:

  • Screen you for expedited (emergency) benefits that should be issued within 7 days. See Question 3.

  • Confirm the information you gave on your application and any information DTA gets through government databases.

  • Review the documents you sent in and tell you what proofs or verifications DTA needs and when they are due, See Question 12

  • Issue you an EBT card if don't have one – either by mail or in person at the DTA office – and tell you how to use the EBT card.

  • Review the exemptions and the work rules if you or a household member is subject to the ABAWD 3 month time limit. See Question 60 and Question 61.

  • Tell you how long your benefits are certified for, what changes you need to report to DTA, and when you need to send back an Interim Report or a Recertification form. See Question 98.

  • Answer any questions you have and offer to help if you need help getting verifications or contacting a third party for information.

  • Explain your rights and responsibilities, as well as the penalties for committing fraud or for other program rules.

SNAP interview rules: 106 C.M.R. §§361.500- 361-550.

DTA Online Guide: SNAP > Application Processing > SNAP Application Processing > The Application Interview

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