You are here

25. What is the Senior Assistance Office?

ALERT:  Many of the rules in the SNAPAdvocacy Guide do NOT apply during the pandemic. Please go to the following COVID-19 & DTA benefits page: https://www.masslegalservices.org/DTA-COVID-19 until further notice for more information about changes.

The Senior Assistance Office (SAO) is a special TDA office designedfor customers age 60 and over to answer questions and process SNAP cases. 

Senior Assistance Office Phone: 833/712-8027.

You can reach a live DTA worker without having to enter any information. If there is a wait time, DTA will give you the option of leaving a message to get a call back from an SAO worker. 
 
The SAO is specially trained to work on SNAP cases for seniors, including how to identify and verify medical expenses. See Questions 80 and 81. If you are age 60 or older and you apply for SNAP, the SAO will do your phone interview, answer your questions and process your SNAP case.