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24. Should I agree to get text messages from DTA or give DTA my email address?

ALERT:  Many of the rules in the SNAPAdvocacy Guide do NOT apply during the pandemic. Please go to the following COVID-19 & DTA benefits page: https://www.masslegalservices.org/DTA-COVID-19 until further notice for more information about changes.

DTA is expanding the ways they share case information and updates. If you choose to give DTA permission to text you or give them your email address, you may be able to get case information more quickly in the future. 
 
Text Messages from DTA:  If you tell DTA you want to get text messages, they will still mail you DTA notices and forms. Message and data charges may apply. Contact your cell phone provider about data charges.

Email messages from DTA: As this Guide goes to print, DTA does not email SNAP households. If you give DTA your email address DTA should notify you about the email options available to clients once they have a system in place to communicate with you through email. At that time, DTA should tell you how it will work and give you the choice to opt in or out.