32. Redeterminations

DFML resolves about 75% of appeals through redetermination. This is an informal process without a hearing.  To maximize the chances of redetermination, a worker should try to figure out exactly why the decision was made and what information is needed to fix it. The appeals department will often try to call the worker to get information or request documents. The worker can upload documents online with their appeal or after their appeal. The appeals department may also allow documents to be emailed to the review examiner assigned to the case. For difficulties with the redetermination process, you can contact: daniel.decotis@mass.gov (DFML appeals department manager).