22. Blocked applications or Call Center refusals

Some applicants are not able to submit an application online due to software errors. This most commonly happens with applications where the employer EIN is not known. The easiest wage around blocked online applications is to apply over the phone. (The call center does not require the applicant to know the EIN. For unknown EIN in the online application, the applicant can use 00-0000000 and then answer additional questions about employer name and address. This usually results in a denial, but it can easily be fixed on appeal by providing proof of earnings).  

Some applicants are told by the call center they cannot apply if the application is more than 90 days late. This is unlawful and the applicant should ask to speak to a supervisor, or hang up and try to apply again.

Some applicants are told by the call center they should apply online. Ask to speak to a supervisor or say that it is your right to apply over the phone until they agree to fill out the application with you.

Some applicants who apply for bonding leave are told they cannot apply until the child is born. This is not true. Workers can apply for leave using the due date. However, they will have to mail or upload proof of the birth (hospital birth record; child's birth certificate; statement from the child's health care provider with the child’s date of birth; statement from the parent's health care provider with the child’s date of birth).

If you face any of these barriers, keep a record and contact GBLS. For blocked applications online, save a screenshot. For blocked phone applications, make a note of the date, time, and phone number you are calling from.