The Online Resource for Massachusetts Poverty Law Advocates

21. What are your EA appeal rights?

  • You can appeal the following to the DHCD Hearings Division:
    • a decision by DHCD that you are not eligible for EA;
    • DHCD's failure to provide shelter or a denial of EA shelter;
    • the termination of your EA benefits;
    • a noncompliance (DHCD finding that you have not complied with the requirements for staying in shelter);
    • DHCD's failure to make reasonable efforts to locate EA shelter that accommodates the size or composition of your family;
    • DHCD's failure to place your family within 20 miles of your home community or to transfer your family back within 20 miles at the earliest opportunity;
    • DHCD's failure to make every effort to ensure that a child can continue in school in her home community, and/or
    • DHCD's refusal to accommodate a disability (see Question 18).

 760 CMR 67.09.

  • In these EA cases, you have 21 days to appeal.
  • Important: A termination notice should be appealed within 10 days. If DHCD’s Division of Hearings receives your appeal on a shelter termination notice within 10 days of the date on the termination notice, you can stay in shelter until a decision is made on your appeal. Otherwise you will have to leave shelter and wait for your appeal.
  • You canappeal by faxing or emailing both the notice and the appeal form on the back of your notice to DHCD’s Division of Hearings. The fax number is 617-573-1515. You can email the appeal to Hearings Coordinator Flavio Fiorini,, or to
  • You can also mail the appeal form to DHCD, Hearings Division, 100 Cambridge Street, Boston, MA 02114, but the appeal must be received by DHCD in the time frames discussed above, so it is safer to fax it and keep a copy of the fax report as proof. If you mail the form, keep a copy for your records and note the date you mailed it. 
  • If you are denied shelter and you file an appeal, the hearing is supposed to happen quickly but it often takes a long time. If your hearing date seems too far away and you have no place to stay, call the Hearings Division at 617-573-1528 or call the Division of Housing Stabilization (toll free, 1-877-418-3308) to ask for a faster hearing or contact an advocate. You can also reapply for EA, which may get a faster result than waiting for the appeal to be decided.
  • In general, DHCD must send you notice at least 10 days before cutting off your shelter benefits. (Unless you gave them a different address in writing, DHCD will send notice to you at the shelter even if you are not there anymore.) 
  • Even if your shelter benefits have been continued during the appeal, DHCD may transfer you to another shelter during the appeal. F.O.R. Families or DCF, if these documents may have information related to your case. You can ask for those documents directly from the other agency or ask DHCD to help you get them. See G.L. c. 66A.
  • If possible try to get an advocate to help you with your appeal. See Appendix C for a list of local legal services offices. If you are appealing a shelter termination and you lose the appeal, DHCD may ask you to leave shelter in as few as two days.        

Advocacy Tips:

  • If your EA application has been denied you can file a new application and ask for a new decision. This may help you get into shelter faster than waiting for an appeal to be decided. This is especially true if you were denied for not meeting an eligibility category, since the denial may have forced you to experience homelessness in a way that now qualifies you for EA shelter. See Question 8.
  • If you are being transferred from one EA shelter to another and you appeal the transfer, you should go to the new shelter while your appeal is being decided. If you win your appeal, you can transfer back. Refusing to transfer before your appeal is decided could cause your shelter benefits to be terminated.
  • You should consider filing an appeal of a notice of noncompliance, even if your shelter benefits are not being terminated and no other action is being taken against you. If you do not appeal the noncompliance finding when it is made, DHCD can later rely on the finding as part of the reason for terminating your shelter benefits.
  • In timely filed appeals, DHCD has the burden of proving, by a "preponderance of the evidence" (more likely than not), that the allegations in the notice are true and warranted the proposed action. It is worth reminding Hearing Officers of this since DHCD often cannot meet its burden of proof. 
  • As a result of the Hayes lawsuit, a family being terminated for three noncompliances may appeal the noncompliances at the time the notice of termination is issued. However, the family will have the burden of proof on the noncompliances if they were not appealed within 21 days after they were issued. 760 CMR 67.09(2)(a)2.a.


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