LEP Issues

Click the "Go to Website" link to access the Massachusetts DUA's TeleCert instructions in multiple languages.

Guidance on DUA standard for providing equal access to LEP claimants and determining when good cause exists for an LEP claimant to have failed to meet a deadline or requirement. 

As part of the settlement in the Luciano language access litigation, DUA agreed to promulgate good cause sub-regulatory guidance.  The memo is intended to insure that LEP claimants have equal access to unemployment insurance benefits.   In addition to covering DUA’s obligations…