The Online Resource for Massachusetts Poverty Law Advocates

UI Part VI -- Appeals Process

ALERT:   IN LIGHT OF THE COVID-19 EMERGENCY, ASPECTS OF THE UI PROCESS HAVE BEEN MODIFIED.  VISIT https://www.masslegalservices.org/covid-19-and-ui FOR CURRENT INFORMATION.

Unemployment appeals follow a two‑tiered administrative process within DUA: the first tier is the Hearings Department; the second is the Board of Review. From there, the right of review lies with the District Court, then the Appeals Court, and, if accepted for review, the Supreme Judicial Court.

For discussion of sources of authority, legal standards and substantive issues, see Introduction, Sources of Law Governing the UI Program; Eligibility, Part 2; and Separation from Work, Part 3. The most common issues and important sources of authority are:

The Hearing Offices contacts are:

  • Boston: 1-617-626-5200
  • Lawrence: 1-978-738-4400
  • Brockton: 1-508-894-4777
  • Springfield: 1-413-452-4700

Information regarding a Board of Review appeal is available at www.mass.gov/dua/bor or call 1-617-626-6400.


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