DTA Blurb 67: Civil Rights and Limited English Proficiency

Ensuring that clients receive proper notifications in a language in which they are fluent is one of the cornerstones of all DTA programs. Establishing a client's preferred language not only ensures that the civil rights of clients are protected, but also ensures that the DTA business process – everything from client notifications all the way to IPVs – operates within established procedures and is in compliance with federal and state laws.

To ensure that a client'€™s preferred language is captured correctly in BEACON, the DTA case manager should verify the preferred language with the client if possible (for example: during an application interview or another point of contact with the client) and crosscheck available documents that may indicate a client's preferred language with the information provided on the Assessed Person page in BEACON.