NOTE: IN LIGHT OF THE COVID-19 EMERGENCY, ASPECTS OF THE UI PROCESS HAVE BEEN MODIFIED. VISIT https://www.masslegalservices.org/covid-19-and-ui FOR CURRENT INFORMATION.
From the Introduction to the Guide:
"This Guide is intended to answer questions about applications, eligibility, benefits, and appeals in the unemployment insurance (UI) process, which in Massachusetts is operated by the Department of Unemployment Assistance (DUA). It contains citations to relevant employment statutes, regulations, and case law as well as to policies, practical information, and exhibits useful to those navigating the system. It aims to assist advocates through the maze of laws and regulations and to provide advocates with the tools necessary to help unemployed workers obtain the UI to which they are legally entitled."
Read the 2020 Guide online (with live links to the documents referenced in the Guide)
Download a PDF of the 2020 Guide (free)
- Purchase a bound copy of the 2020 Guide from MCLE ($12.95)