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You’ve Been Called Out for a Microaggression. What Do You Do?

Rebecca Knight, Harvard Business Review

From the summary to the article:

As a person who wants to be an ally to members of marginalized groups, how should you respond after a colleague calls you out for committing a microaggression? First, make sure the other person feels heard. Replace your instinctive defensiveness with curiosity and empathy. Listen with an open heart and mind. Be grateful: Your colleague is telling you how you’re showing up in the world in order to help you become a more evolved person. Next, offer a sincere apology. Say something like, “Thank you for telling me. I appreciate that you trust me enough to share this feedback. I am sorry that what I said was offensive.” Finally, commit to doing better in the future. Say, “I care about creating an inclusive workplace and I want to improve. Please keep holding me accountable.”

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