Utilities Advocacy for Low-Income Households In Massachusetts

National Consumer Law Center

Step by step advocacy guide for helping low-income households stop utility shut offs, arrange payment plans, secure assistance to pay arrears. This is the fourth edition, updated in 2019. 

Note as of March 2020 in light of the COVID-19 Emergency, the state of Massachusetts has instituted a Utility Shutoff Moratorium until further notes; more information here: https://www.mass.gov/news/baker-polito-administration-temporarily-prohibits-utility-shutoffs-to-protect-massachusetts


File is attached below or, click to "Go to Website" link to access the guide on NCLC's website.

Attachment Size
stay-connected-handbook.pdf (593.04 KB) 593.04 KB