The Department is in the process of reviewing and making changes to many of its policies and procedures to improve services to our clients with disabilities. Improving services is the objective of the Harper, et al. v. Massachusetts Department of Transitional Assistance (DTA) settlement.
In an effort to improve services through better communication with our clients, the Department has simplified notices. These changes are effective with BEACON Build 46.5 scheduled for October 27, 2014.
Purpose of Memo
This Operations Memo:
provides examples of simplified notice language;
shows the language added to many notices as a result of the Harper settlement; and
provides changes to notices as a result of Business Process Redesign (BPR).
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