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Ops Memo 2012-39: TAFDC, EAEDC and SNAP: Updated Case Transfer Procedures

Date: 
08/27/2012
Author: 
DTA

This Operations Memo obsoletes Field Operations Memo 93-25.

When a client reports a move to an address covered by another TAO, the case
should be transferred, even if the new residence is not a permanent one.
With a few exceptions, a client’s case should be serviced by the TAO where
he or she lives as soon as possible. The client must provide proof of the new
address.

The TAO transferring the case is responsible for completing case activities
before transferring the case. The TAO receiving the case is responsible for
completing case activities upon receipt of the transferred case.

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