Operations Bulletin 2018-1: In person Client Services
We are committed to ensuring a confidential and safe space for staff and clients to conduct in‐person services and interviews. This Operations Bulletin reminds staff that they must offer and provide clients with the option to conduct their conversations in a private space. Clients are entitled to this privacy and do not need to give a reason for requesting an alternative area.
There are some clients who may be more inclined to need an alternative space, including those discussing domestic violence concerns or disabilities. However, this consideration must be offered to all clients regardless of their individual circumstances. Please ensure that all clients visiting TAOs are made aware of this opportunity.
Laminated posters containing this information in English and Spanish are being distributed to TAOs, over the next few weeks. Depending on the available space in your TAO, two or three posters should be displayed in each client waiting room and the remainder should be posted in TAO interview areas. To view the poster’s text, use the following link: http://dtaonline.es.govt.state.ma.us/refrence/curpol/form/17/dta‐privacy‐poster‐english.pdf Case managers who have questions about what alternative space to use, should consult with an office manager