The Online Resource for Massachusetts Poverty Law Advocates

Online Guide Transmittal 2014-7: Online Guide Transmittal 2014-07: Business Process Redesign Updates

Date: 
12/18/2014
Author: 
DTA

Overview: DTA is committed to standardizing the client experience and ensuring that benefits are issued accurately and timely. To ensure accuracy and consistency, the Online Guide will be continually updated. Several Online Guide pages have been added and/or updated in response to Business Process Redesign (BPR) questions and issues raised by staff.  See attached document for more details.

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