The Department continues to work to enhance and expand client communications. Effective May 19, 2023, many Electronic Benefit Calculation (EBC) Notices will have a new look. These new notices are called Benefit Decision Notices (BDN).
The BDN upgrades the look, feel, and flexibility of the EBC notice to make it easier for clients to understand why the Department took a particular action and/or what the client must do to obtain or retain benefits. Such improvements to client communication will ultimately decrease phone traffic, improve customer service, and increase efficiency in the processing of cases. See Attachment A for a sample.
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| Attachment | Size |
|---|---|
 OLGT 2023-40 overhaul of EBC with BCA ontice.pdf | 489.9 KB |
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