OLGT 2022-91: Cross Programs: Proactive Client Outreach Actions

The Department continues to leverage new ways to proactively work with clients to improve benefit access. Systems changes are scheduled to deploy on November 17, 2022 that will create a new actions in the “Front Office Group” business group regarding client access to benefits held on an EBT card.

Local office front-end staff and the Centralized Eligibility and Processing Unit (CEP) will perform outreach to newly approved SNAP clients who have no EBT activity and/or those active clients with a significant balance.