OLGT 2022-56: SNAP: Unclear Information Clarifications
Last December, the Department deployed Online Guide Transmittal 2021-96, which provided clarification on unclear information that is also significantly conflicting. This guidance has not changed: Staff must send a mandatory VC-1 when a client presents information during case maintenance that significantly conflicts with the information used to approve their SNAP case at a prior certification.
After further review of the federal regulations, the Department is now updating the procedures regarding unclear information that is not significantly conflicting.
During case maintenance, if a client provides unclear information that is:
not significantly conflicting,
less than 60 days old, and
potentially required to be reported based on the client’s certification
then staff must cold call the client. If the cold call is unsuccessful, staff must send a mandatory VC-1 for the missing information and close the case if there is no adequate follow-up by the VC-1 due date.
|OLGT 2022-56 unclear information.pdf (199.5 KB)