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OLGT 2021-95: SNAP: Updates to Prefixes in the Phone Queue

Date: 
12/09/2021
Author: 
DTA
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Changes have been made to the Cisco Finesse phone queue system that changed the 3-digit prefix that precedes an authenticated caller’s displayed APID. Additionally, the Variable 10 line in Cisco will display the APID in a format that will be easier to copy and paste into BEACON for quick case lookup.

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PDF icon OLGT 2021-95 SNAP phone changes.pdf240.69 KB
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