OLGT 2021-65: Cross Programs: IVR and Telephonic Signature Updates

Following the May 2021 implementation of the telephonic signature line and the concurrent updates to the IVR system, staff have asked various follow-up questions.

In response to this feedback, we have made additional updates to the Online Guide regarding telephonic signature and IVR. These updates address issues such as using the correct keypad, handling dropped calls, combining telephonic signatures for different forms, difficulty creating conference calls, authentication problems, and more.