OLGT 2020-27A: Temporary Emergency Operations Due to COVID-19
On March 10, 2020 a State of Emergency was declared by Governor Baker to support the Commonwealth’s response to the novel coronavirus disease (COVID-19). DTA is taking steps to ensure that active clients do not experience a disruption in benefits and prioritizes new applications.
The purpose of this Online Guide Transmittal is to advise staff of temporary adjustments due to COVID-19. These changes include:
• procedural changes;
• prioritization of certain case work;
• systems enhancements;
• modified front-end services; and
• changes to staff schedules.
To save files, right click and choose 'Save Target As' or 'Save Link As'