OLGT 2016-23: Harper Adverse Action Pilot


As a result of the Harper settlement, DTA will conduct an Adverse Action Pilot for six months in three TAOs: Dudley Square, Worcester and Springfield Liberty. The pilot will allow DTA to examine the effectiveness of contacting clients who have pending negative case actions and assisting the client to avoid the negative action where possible. Clients for the pilot will be selected for each TAO on May 15, 2016. If a client moves out of the TAO during the pilot project s/he will no longer be included, but will be included again if s/he returns to the same TAO. Clients who transfer into the pilot TAOs who were in another TAO at the start of the pilot will not be included in the pilot.

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OLGT 2016-23 Harper Adverse Action Pilo.pdf (295.23 KB) 295.23 KB