MassHealth Language Access Plan 2021-23

Language Access Complaint Procedure

A MassHealth consumer may file a complaint with the Agency Language Access Coordinator or the Office of Access and Opportunity if they believe they have been denied the benefits of this Plan. This complaint must be filed within six months of the alleged denial. 

To file a complaint with the Language Access Coordinator, submit the written complaint to:

Patricia Grant Chief Operating Officer,

MassHealth Executive Office of Health and Human Services

100 Hancock Street, 6th floor Quincy, MA 02171

Patricia.Grant@mass.gov

To file a complaint with the Office of Access and Opportunity, please submit the written complaint to the attention of:

Office of Access and Opportunity

Attn: Anthony Richards–Office of the Governor

State House, Room 373

Boston, MA 02133

anthony.w.richards@mass.gov