DTA Local Office Contact Information, Client Assistance Coordinators, Domestic Violence Specialists and DOH Liasons
Changes due to Covid -19
As of late April, DTA staff are all working remotely. DTA urges clients and helping agencies to use DTAConnect, fax and mail to apply for SNAP and send in documents. See Mass.gov/DTA/covid-19 for more information.
DTA Local Office Contacts
This directory includes address, phone, and fax information, as well as the names of the directors and assistant directors of each local office. Note that this is current as of August, 2019. There may have been changes since that time.
To contact a director by email, use the following format: firstname.lastname@example.org
In addition, the contact information for the DTA ombudsman (Sara Craven) is email@example.com or call 617-348-5354.
DTA Local Office Information
Attached is a list of which cities/towns are covered by which local DTA office. DTA also has information about local office contact information on DTA online.
DTA Client Assistance Coordinators
There are one to two CACs in each DTA office. CACs are in place to serve as a resource to DTA clients with disabilities and to help clients have meaningful access to DTA’s benefits and services. CACs also serve as a resource to DTA staff on disability issues. The list of contacts we have for CACs is posted here. It is current as of July 8 2020.
If you are unable to reach a CAC for a given office, try calling the office’s main number to see if a back-up is in place. If not, or if you can’t get through, contact Kate Brown, who is the Director of Disability Access at DTA Central; Kate oversees the CACs. (Kate’s contact info is: Catherine.firstname.lastname@example.org, (617) 357-3903.)
Domestic Violence Specialists
DTA DV specialists are tasked with providing consultation, training and technical assistance to DTA staff working with clients in all DTA programs who have experienced domestic violence. The specialists advocate within DTA, and with other agencies, to connect individuals and families to appropriate resources, and help with safety planning.They should also work directly on some case issues, including helping with waivers of certain cash assistance program requirements or other DTA benefit issues.
The attached list includes the name and phone numbers for DV specialists in each region of the state, along with their schedule at local offices. It is current as of September 2018.
Division of Hearings Liasons
DTA has staff who are liaisons for the Division of Hearings to implement appeal decisions. The attached list was current as of March 1, 2017.