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DTA Connect - quickly see case information and send documents to DTA!

Date: 
01/25/2017
Author: 
MLRI

DTA Connect Mobile App is here!

DTA Connect--DTA's mobile app--is available for download! DTA Connect is a good way for clients to quickly get a lot of case information AND a fast way of sending documents to DTA!

What is DTA Connect?

DTA Connect is a mobile app. It is free and can be downloaded for iPhones at the App store or for Androids on Google play. DTA Connect can be used on a smartphone or tablet (such as an iPad). Once the app is downloaded, clients can log in with their Social Security Number and year of birth to see information about their case. 

Clients whose cases are active (open) or pending can log in. Clients whose case is closed but was open in the previous 90 days can also log in. Domestic violence clients with a heightened level of security on their case will not be able to see their case information on DTA Connect. 

What can you do with DTA Connect?

1. Quickly see information about a DTA benefits case. DTA Connect includes a lot of case information, such as:

  • Case status, monthly benefit amount, next benefit issue date, EBT card balance and recertification due date

  • Alerts including upcoming appointments or deadlines 

  • Copies of notices sent in the previous 90 days

  • Whether documents submitted in the previous 90 days have been processed

2. Send DTA documents - faster and easier than fax or mail! You can send DTA verifications or documents by taking a picture in the app. When you send the picture through the app, the documents will go directly to the client's case record! This means a DTA worker can look at them much faster than if you fax or mail in documents. 

3. Update DTA with current contact information 

  • Tell DTA about a new address or phone number

  • Opt-in or opt-out of text messages from DTA

Note: Currently, DTA Connect also lets a client enter an email address and sign up for eNotification. This means they will no longer get paper notices in the mail. We do not encourage this!

4. Ask for a letter verifying the amount of benefits a household gets from DTA.

 

How is DTA Connect different from the My Account Page?

  • There is no need to create an account, remember a password or know the EBT card number to log in! Just log in with SSN and year of birth.
  • Clients cannot update your contact information or send documents through the MAP. 
  • Unlike the MAP, DTA Connect does not have information about the history of SNAP deposited onto EBT card (this is important when checking if, for example, a SNAP case was incorrectly pro-rated)
  • Unlike the MAP, DTA Connect only includes documents received and notices sent going back 90 days. The MAP has notices going back 12 months and document information going back 18 months.

If you need information that is on the MAP but not on DTA Connect, here are some resources on how to use a MAP:www.masslegalservices.org/MAP

Can I use DTA Connect to see information about my client's DTA case?

Due to security concerns the app can only be accessed in a limited way. If one device logs in to multiple cases, there are security protocols in place to "lock out" that device. This means community groups cannot use the app from one mobile phone or tablet repeatedly in one day to see information on multiple cases. Let Vicky Negus know if you would like more information on this. 

DTA is working towards having an option for provider log-ins (a "provider DTA Connect"). In the meantime, the My Account Page can still be used if you have a release and client authorization. Attached is a sample release form in English and Spanish that covers DTA electronic records.

Where can I find more information?

DTA's website: www.mass.gov/DTAConnect(link is external)

DTA's YouTube videos about DTA Connect:

English- https://www.youtube.com/watch?v=byaT4vq31LM&feature=youtu.be(link is external)
Spanish - https://www.youtube.com/watch?v=scCVVzJBL2Q&feature=youtu.be(link is external)\

Also attached is a simple flyer from DTA.

 

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