DTA Blurb 55: Homeless Clients: Addresses and Shelters


1. DTA is required to assist homeless clients to identify a mailing address. The client can provide the address of a friend, relative, authorized representative or shelter where they could receive Department mail.

When all other options have failed, case managers may offer the use of the address of the TAO that serves the client’s area. To use the TAO mailing address, the client must sign a Using TAO for Mailing Address (TAO-MA) form, which details restrictions on the use of the TAO address.

Clients must not be denied for failure to provide a mailing address.

2. Homeless clients qualify for SNAP benefits even if they are staying at a shelter and receiving free meals on a regular basis.  If otherwise eligible, residents of public and private nonprofit homeless shelters must not be denied.
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