Best Practices for Effective Communication with Members and Applicants with Disabilities
Date:
In this Eligibility Operations Memo, the Office of Medicaid describes a process for identifying individuals with disabilites and offering accommodation in communications. It also describes creation of a MassHealth Disability Acccommodation Ombudsman to address requests for accommodation.
| Attachment | Size |
|---|---|
| ADA MH El Ops Apr 12 on communication_0.pdf (91.88 KB) | 91.88 KB |