2018 Unemployment Advocacy Guide
From the Introduction to the Guide:
"This Guide is intended to answer questions about applications, eligibility, benefits, and appeals in the unemployment insurance (UI) process, which in Massachusetts is operated by the Department of Unemployment Assistance (DUA). It contains citations to relevant employment statutes, regulations, and case law as well as to policies, practical information, and exhibits useful to those navigating the system. It aims to assist advocates through the maze of laws and regulations and to provide advocates with the tools necessary to help unemployed workers obtain the UI to which they are legally entitled."
Read the 2018 Guide online (with live links to the documents referenced in the Guide)
Or, if you would prefer a hard copy, you can: