"This Guide is intended to simplify and answer questions about applications, eligibility, benefits and appeals in the unemployment insurance (UI) process, which in Massachusetts is operated by the Division of Unemployment Assistance (DUA). It contains citations to relevant employment law, regulations and case law as well as policies, practical information and exhibits found useful by those familiar with the system. Its aims are to assist advocates through the maze of regulation and policy and to provide advocates with the tools necessary to help unemployed workers obtain the UI to which they are legally entitled."
Read the Guide online (with live links to the documents referenced in the Guide)
Or, if you would prefer a hard copy, you can
Download a PDF of the body of the September 2013-2014 Guide (free)
Download a PDF of the appendices to the September 2013-2014 Guide (free)