Within DUA, there is a two‑tiered appeals process: the first tier is the Hearings Department, the second is the Board of Review. From there, the right of review lies with the District Court.

For discussion of legal standards and substantive issues, see Eligibility, Part 2 and Separation from Work, Part 3. The most common issues and important sources of authority are

• deliberate misconduct or knowing violation of a work rule, G.L. c. 151A, § 25(e)(2);
• voluntary quit or leaving for such an urgent, compelling and necessitous reason as to make the separation involuntary, G.L. c. 151A, § 25(e)(1); and
• DUA regulations, 430 CMR §§ 1.00 et seq.