On March 10, 2020 a State of Emergency was declared by Governor Baker to support the Commonwealth’s response to the novel coronavirus disease (COVID-19). DTA is taking steps to ensure that active clients do not experience a disruption in benefits and prioritizes new applications.
The purpose of this Online Guide Transmittal is to advise staff of temporary adjustments due to COVID-19. These changes include:
• procedural changes;
• prioritization of certain case work;
• systems enhancements;
• modified front-end services; and
• changes to staff schedules.
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File Attachment:
| Attachment | Size |
|---|---|
 OLGT 2020-27A COVID-19.pdf | 83.38 KB |
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