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Utilities Discount letter mailed in error to DTA clients by Columbia Gas

Below is a message from DTA regarding a letter erroneously mailed to DTA clients by Columbia Gas. Columbia Gas and DTA are taking steps to inform the clients sent this erroneous letter, but please reach out if you have clients who contact you with issues or questions. 

Attached is a copy of the letter sent.

From: Mangini, Brittany (DTA)
Sent: Thursday, August 04, 2016 10:24 AM
Subject: Utilities Discount letter mailed in error to DTA clients by Columbia Gas
Importance: High

Dear SNAP Outreach Providers,

It has come to our attention that approximately 15,000 clients were mailed a notice from Columbia Gas of Massachusetts, advising them that they may be losing their utilities discount because they are no longer DTA clients. The vast majority of clients who received this notice, are active and will continue to get the discounted rate. As a result of this error, there may be an influx of clients contacting you.

Columbia Gas has added an announcement on their IVR system. An email is being sent today informing the 7379 customers for whom they have an email address on file them that the letter was sent in error. Additionally they will be mailing a hard copy letter to all 15,000 impacted clients and are in the process of updating a message for their website.

A notice will be displayed on DTA’s home page within the hour notifying clients of the error. Additionally an automated call with go out to clients as well.

Attached a copy of the letter that was mailed to Columbia Gas customers for your reference.

Thank you,

Brittany

Brittany Mangini
Assistant Director for SNAP Outreach
Department of Transitional Assistance
600 Washington Street, 5th Floor
Boston, MA 02111
tel:617.348.8534" target
Brittany.mangini@state.ma.us

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