The following is updated information for community groups who assist with SNAP applications through the Boston Web Unit. Some of these materials may be useful for Web applications in Western and Central Mass. We will update them as we get the correct phone and fax numbers.
New Boston Web App Hotline Number:
The Boston DTA Web Unit has created a new HOTLINE for applicants to call if they have questions about the status of their SNAP application and/or need to reschedule an interview: 1-617-348-5656 This 617 phone number will appear on the first letter sent to the applicant which starts with: "We have received your application."
The Web Hotline number will also appear on the DTA notice of interview and the notice of missed interview (NOMI) - in addition to the case manager's (CM) direct line on those notices. SNAP applicants are encouraged to call their CMs directly once a CM is assigned, but can also call the Hotline to leave a message. The recorded greeting is in English and Spanish, but callers can leave a VM in any language. The Web Unit will try to call them back within 2 business days. The Web Unit had problems with a previous phone number that appeared on some SNAP notices in the past few weeks. If you have clients who attempted to reach the Web Unit without success due to an erroneous number, please call the new number, even if the earlier SNAP application was denied. Again, Hotline is 617-348-5656
Please keep track of the new Web Hotline Number. The end of October the DTA Recipient Services number (1-800-445-6604) will become an ARRA Phone Bank for a couple of months (see DTA Ops Memo 2013-54). It's very important to route calls on SNAP apps handed by the Boston Web Unit to the new Web Application Hotline.
SNAP Web Unit Director and Supervisors:
Attached is a list with the names and direct phone numbers of the Boston Web Unit Director and Supervisors as well (provided to Coalition Members in August).
- Sample Fax Cover sheet to check of the documents you are sending to the Web Unit with the applicant's name highlighted up top. This may help marry the documents to the case record faster.
- A "Next Steps" handout to give to SNAP applicants so they know what to expect after filing the Web application, including the new Web Unit SNAP App Hotline number.