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DTA Assistance Line tips, Basic Benefits Training on health care, Feb Boston Coalition meeting

 
 
DTA Assistance Line - tips and triage:
 
Many of you have experienced first hand that for the past few months it has been very difficult to reach a SNAP case manager through the DTA Assistance Line. Due to a backlog in processing, the holidays and staffing levels, and mass mailings in early 2018, call wait times are very high and many calls are being blocked due to high call volume (automatically disconnected when trying to reach a worker). DTA is aware of this and working hard to address the issue - however, we are very worried that clients and community partners are unable to get through, resulting in delays and terminations of benefits. 
 
To see data on the phone line and other DTA metrics, check out DTA's performance scorecard for January 2018, posted here. 
 
What can you do if you need to reach DTA?
  • Try to get through the DTA Assistance Line- 877-382-2363
  • For senior SNAP cases ONLY (where all household members are over 60), call the Senior Assistance Office: 833-712-8027
  • Continue to report issues to the DTA Ombudsman office by phone or email: 617-348-5354 or Sara.Craven@state.ma.us
  • Document issues in writing if trying to get an interview or get help with verifications. For quick submission (and with client consent) send in documents via DTA Connect 
  • If a client has been denied or terminated and they cannot get quick resolution, the client has the option to call their local state Representative or Senator
  • If you think SNAP was incorrectly reduced, denied or terminated, file an appeal (ask for a hearing)
 
Save the dates:
 
Basic Benefits Training: MA Health Care Programs
Tuesday, February 13, 2018
9:30 a.m. – 4:00 p.m.
MCLE in Boston

This training is designed to help attendees keep abreast of the many recent changes Medicaid and other subsidized health programs affecting people under age 65. In 2014 the Affordable Care Act changed the landscape of available programs that offer affordable coverage to low and moderate income people. It enabled the state to expand Medicaid (MassHealth) coverage and create new forms of subsidized coverage through the Health Insurance Connector for people not eligible for MassHealth or other coverage. The morning program will provide an overview of the eligibility requirements for MassHealth, CMSP and the Health Safety Net and the process for applying and enrolling in subsidized coverage. It will also cover what to expect in 2018 including changes at the federal level that may affect Massachusetts health care access programs.
 
To register, click here. 
 
February Boston SNAP Coalition meeting 
Tuesday, February 27th from 10 to Noon 
St. Francis House, 6th Floor, Boston 
 
Agenda to follow in separate email.