State Agency LEP Guidance

Ensuring that clients receive proper notifications in a language in which they are fluent is one of the cornerstones of all DTA programs. Establishing a client's preferred language not only ensures that the civil rights of clients are protected, but also ensures that the DTA business process…

To comply with federal law, the Department must advise clients of the right to professional interpreter services regardless of language, national origin or noncitizen status, and must provide interpreter services to clients whose primary language is not English. Interpreter services must be…

DTA must offer interpreter services to limited english proficient clients.

Attached is the list of contact names and information for the Language Access Coordinators in each agency in the Executive Branch. The A&F Bulletin #16 directed all agencies in the Executive Branch to create a Language Access Plan and appoint a Language Access Coordinator.  All language…

The original A&F Bulletin #16, in the form of a Language Access Policy and Implementation Guidance, was released on August 1, 2010 to all MA state agencies in the Executive Branch. The Bulletin gave guidance regarding language access issues and directed agencies to appoint a Language Access…

Overview The Boston Housing Authority (“BHA”) submitted their Annual Public Housing Agency (“PHA”) Plan for the Fiscal Year (“FY”) 2012 to the Housing and Urban Development (“HUD”) Department for approval pursuant the Public Housing Reform Act…

Click the "Go to Website" link below or see PDF for the text of the Executive Order 527 by which Governor Deval Patrick creates the Office of Access and Opportunity, dedicated to ensuring non-discrimination, diversity and equal opportunity in all aspects of state employment, programs,…

After many months of hard work, DTA just issued important guidance regarding the its federal obligations to provide interpreter services to limited English proficient (LEP) client! This document and the policies therein are the result of a collaborative effort of the LEP Working Group including…

Click the "Go to Website" link below or see PDF for Executive Order 478 by which Governor Deval Patrick promotes equal opportunity in agency programs, activities, and services and ensures that agency programs, services, activities and decisions do not discriminate against persons with…