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Client Assistance Coordinators in DTA Offices for SNAP and Cash Clients with Disabilities who Seek Accommodations.

In the update sent last week regarding implementation of the Harper Settlement Agreement, Greater Boston Legal Services (GBLS) staff noted that Client Assistance Coordinators have been appointed in all DTA offices. DTA has now published their contact information.  It'€™s attached and is also included in DTA's Online Guide at: 

https://eohhs.ehs.state.ma.us/DTA/PolicyOnline/%21SSL%21/WebHelp/userguide_test.htm

As a reminder, DTA's "Client Assistance Coordinators" or CAC's are supervisor level staff charged with facilitating disability access.  Their duties include:

  • Working with DTA staff to support them in handling accommodation requests from clients or their advocates, as well as other disability protections (i.e., good cause, disability exemptions);
  • Working directly with clients who are referred by a case worker on disability related issues, or who prefer to talk with a CAC about disability-related issues; and, in some cases, implementing accommodations when it is not feasible for the case worker to implement a specific accommodation; and
  • Reviewing all accommodation requests and monitoring the provision of approved accommodations. Reviewing all accommodation requests and monitoring the provision of approved accommodations.

GBLS is interested in hearing about your experiences with Client Assistance Coordinators and seeking accommodations and other disability protections for clients.  Weâ'™re also actively monitoring and advocating around how Business Process Redesign (modernization)  is resulting in worsening access for clients with disabilities so feel free to pass along examples of that as well.

Sarah Levy and Lizbeth Ginsberg, Senior Attorneys, Welfare Law Unit

Greater Boston Legal Services, 197 Friend Street, Boston, MA 02114

slevy@gbls.orglginsberg@gbls.org

 

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