OLGT 2021-62: Cross Programs: Text Messages Regarding the Emergency Broadband Benefit and COVID Related Resources

As a part of the Consolidated Appropriations Act of 2021, the Emergency Broadband Benefit Program was developed to provide a temporary discount on monthly broadband bills and/or for the purchase of a qualifying device for eligible low-income households during the COVID-19 pandemic.

The Department of Transitional Assistance has partnered with sister agencies and community partners to share information in a text message to clients regarding Emergency Broadband Benefits and COVID-19 related resources.

The text messages will be sent in English, Spanish, Portuguese, Haitian Creole, Chinese (Simplified) and Vietnamese. Those with Heightened Level of Security (HLS) or who have affirmatively opted-out of text messaging from DTA are excluded. Text messages are sent regardless of the phone type listed on BEACON.