OLGT 2021-35: Cross Programs: Modification to the Address Detail Page Regarding the In Care Of Field

Date:
Author:
DTA

 

Systems changes have been implemented to support the appropriate display of address information for clients who have mail sent “in care of”. When sending mail, the prefix C/O is used to indicate that you are sending to mail to a person on behalf of someone else. C/O stands for the phrase, “in care of,” and helps to ensure that the recipient receives the correspondence from DTA. For the purposes of BEACON, staff are to enter C/O before the name of the other party. Failure to include C/O may result in the United States Postal Service (USPS) not delivering the mail.

Effective immediately, when completing the In care of field in the Address Detail page, staff must type C/O followed by a space and then the name of the agency/representative receiving mail on the client’s behalf.

Because the C/O prefix is required by the USPS to deliver a recipient’s mail to their proxy, BEACON will generate an error message if staff do not enter C/O in the In care of field.

EHS-IT has identified and corrected all cases in which the In care of field included the lowercase c/o or the phrase In Care Of. Additionally, EHS-IT has identified and corrected all notice templates that do not have the C/O tag.

Attachment Size
OLGT 2021-35 in care of.pdf (228.9 KB) 228.9 KB