The Department is committed to ensuring that clients receive the supports necessary to access benefits appropriately, and as intended. In December 2016, the Dudley Square and Newmarket Square offices were selected to pilot procedures for clients requesting a 4th or higher replacement EBT card within a 12-month period. In January 2017, the pilot was expanded to include the Lawrence, Springfield, and Worcester offices.
These procedures are being implemented in all offices statewide. Effective June 3, 2019, clients will be subject to EBT Card Replacement procedures when requesting a 4th or higher replacement EBT Card within a 12-month period.
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