An overpayment is a payment that provides a benefit to which the member(s) of a case is not entitled to receive. Overpayments result from Department error(s), aid paid pending a fair hearing decision, client error(s), client misrepresentation or withholding of information.
An overpayment may be discovered by responding to an external agency match during case maintenance, during a reevaluation or as a result of some other information. The action taken to recover an overpayment depends upon the amount of the overpayment and its cause.
The Overpayment and Recovery pages were updated to:
- clarify the overpayment referral process;
- clarify how to input aid paid pending for recoupment;
- review the difference between an Unintentional Program Violation and Agency Error; and
- introduce new claim compromise policies.