The Online Resource for Massachusetts Poverty Law Advocates

OLGT 2018-92: Cross Program: Document Handling Updates

Date: 
12/21/2018
Author: 
DTA

Document disposition statuses were expanded in August 2018 to provide clients and staff with meaningful definitions of where documents were in the process. These statuses are available on DTA Connect and are planned for incorporation into the DTA Assistance Line summaries in the future. 

In response to staff and stakeholder feedback, staff role capabilities were modified to allow for situational use of document disposition statuses. These role changes are scheduled for 12/30/2018. The Online Guide was updated to outline appropriate uses of each document disposition status, depending on case circumstance and the unit the document is intended for.

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