The Online Resource for Massachusetts Poverty Law Advocates

OLGT 2018-87: Cross Programs: Customer Concern Procedures Updates


The US Department of Agriculture’s (USDA) Food and Nutrition Service (FNS) requires states to maintain records of customer concerns received from SNAP applicants, clients and other concerned individuals or groups and the disposition of those concerns.  TAFDC and EAEDC program regulations also provide instructions for staff on how to respond to Customer Concerns.  The data collected is used to analyze patterns of Customer Concerns for the purpose of continuous program improvement.

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