OLGT 2018-59: SNAP: Application Timeliness Enhancements and Miscellaneous Online Guide Cleanup

Applicants must be given the opportunity to participate in SNAP within 7 days for expedited cases and 30 days for regular cases. Failure to comply with these timeframes is a Department error. To ensure that applications are processed timely, contact with the household must be made as soon as possible. All SNAP applications must be viewed as potentially eligible for expedited benefits. However, an expedited screening cannot occur until a case manager speaks with the applicant and an interview is conducted. A cold call must be attempted prior to scheduling an appointment. If the household is reached, an interview and subsequent expedited screening must take place. To address the timeliness of SNAP applications, various system enhancements will be implemented effective September 4, 2018.