OLGT 2016-44: TAFDC – PSS Assessment Appointment Change

The Pathways to Self-Sufficiency Assessment workflow was implemented on June 27, 2016. The goal of Pathways to Self-Sufficiency (PSS) is to improve client outcomes by connecting them to the necessary supports and opportunities that will lead to appropriate job placements and long-term economic self-sufficiency.

As the Department continues to evaluate the PSS process during its initial development and roll-out, changes will be made to ensure that clients are best served and that staff have the tools and training to utilize the PSS Assessment as intended. To that end a request has been made to change the timing of when the PSS Assessment Appointment letter must be mailed.

Effective immediately, if five business days after the case has been established a PSS Assessment Appointment has not been scheduled, an automated letter will be sent scheduling a PSS Assessment Appointment. This change will ensure case manager have sufficient time to schedule the appointment on their own and that clients are not receiving closing letters unnecessarily.