MassHealth language Access Plan including Complaint procedure.
Language Access Complaint Procedure
A MassHealth consumer may file a complaint with the Agency Language Access
Coordinator or the Office of Access and Opportunity if they believe they have been denied
the benefits of this Plan. This complaint must be filed within 6 months of the alleged denial.
To file a complaint with the Language Access Coordinator, submit the written complaint to:
Chief Operating Officer, MassHealth
Executive Office of Health and Human Services
100 Hancock Street 6th floor
Quincy, MA 02171