Field Ops Memo 2005-53: Bay State Cap - Questions and Answers: Part Three
Two previous Field Operations Memos provided information concerning issues that have arisen since the implementation of Bay State CAP. Field Operations Memos 2005-18 and 2005-33 addressed conversion issues, ongoing process issues, and outreach issues. This memo provides information concerning additional process and outreach issues. The format is a series of questions and answers.
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